The need for a customer support portal was becoming necessary as the losses incurred by travelers on hotel booking was getting sizable with every passing day. The group of travelers was diligently looking for a platform where they could get all the pieces of information related to hotel bookings and rentals.
What is the need of such a platform?
The groups of people who travel for business often come across the situation where their trip gets canceled, and now he needs to cancel all his bookings to save his money. Now, as this group of people is quite busy at their work, they need an assistance that can do the job for them.
Similarly, when we book a car rental, we often have a lot of questions regarding the booking like whether the rent covers the travel insurance or not or what if the person losses his receipt will he be able to avail the service and similar pieces of stuff. This is where Reservations.com turned out to be an absolute life-saver for our fellow travelers.
The website gets run by a group of people who aims to help the distressed travel with assistance to make their life easier. The list of frequently asked questions provided by the website is sufficiently well written to provide help to a person. The site offers information like how to cancel the booking and in some cases will make the cancellation on behalf of their client.
The service provided by the website:
They keep track of the booking receipt on behalf of their client so that the person can get hold of the receipt if required. The Manage My Reservation portal does all the job of booking or canceling on the client’s behalf. They provide information regarding matters like hotel amenities and what to expect in a particular price bracket. The site is well put together and gets updated with details from time to time to improve customer experience.